Summary Class notes - OB/HRM

- -
- 2019 - 2020
- Vrije Universiteit Amsterdam
- International Business Administration
105 Flashcards & Notes
1 Students
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Summary - Class notes - OB/HRM

  • 1569880800 Attitudes

  • An attitude consists of which three components?
    - cognitive
    - affective 
    - behavioural
  • Attitudes are learned predispositions to respond in a consistently favourable or unfavourable way
  • Cognitive dissonance: the state of having incosistent thoughts, beliefs or attitudes
  • The three components of attitude
    - belief > cognitive component
    - emotion > affective component
    - attitude > behavioral component
  • "she is fairly ditributing rewards" > cognitive component because it's a belief

    "I like my manager" > affective component because it's an emotion

    "I want to make a better effort" > behavioral component because it's an attitude
  • Attitudes predict behavior
  • Cognitive dissonance: when attitude and behavior are not in line
  • What are the 5 main work attitudes?
    - job satisfaction
    - job involvement
    - commitment
    - perceiver organizational support
    - work engagement
  • Job Satisfaction, Job Involvement and Commitment

    + increases Performance and OCB 
    - reduces Absenteeism and Turnover
  • OCB stands for Organizational Citizenship Behaviour: doing more than required for your job
  • POS (standing for Perceived Organizational Support)

    + increases well-being, organizational identification and OCB
    + increases involvement, normative & continuance commitment
  • Work Engagement

    + increases Performance and OCB  & Health
    - reduces Turnover and Absenteeism
  • Work engagement is the extend to which people are psychologically connected with their work.
  • 1569967200 Personality & Diversity

  • Personality: a combination of stable mental, physical and behavioural characteristics that give an individual his or her identity.
  • The Big 5 Personality Traits (OCEAN)
    - Opennes
    - Conscientiousness
    - Extraversion
    - Agreeableness
    - Neuroticism
  • The Big 5 Personality Traits (OCEAN)
    - Opennes > beliefs and experiences
    - Conscientiousness > order and precision
    - Extraversion > comfort with relationships
    - Agreeableness > ability to get along with others
    - Neuroticism > emotional stability
  • In terms of the stability of a personality
    - biggest change occurs in the young adulthood which is between 20-40 years.
    - all 5 big traits show change after 30 years. At this age, the changes stop.
  • The Dark Triad of Personality:
    - Narcisism
    - Machiaveillanism
    - Psychopathy
  • The Dark Triad of Personality

    - Narcisism: dominance and superiority
    - Machiaveillanism: emotional distance and manipulative
    - Psychopathy: highly impulsive, thrill seeking, lack of anxiety
  • Dark Triad in relation to the 5 Personality Traits:

    - Openness is high
    - Conscientiousness is low
    - Extraversion is high
    - Agreeableness is low

    Extra (ALS)

    Low emotional empathy
  • The Dark Triad has 3 more characteristics (ALS)
    - agressiveness
    - low emotional empathy
    - self-promotion
  • Diversity consists of two levels
    Surface Level and Deep Level
  • Surface Level of Diversity is about stereotypes and differences in easily perceived characteristics
  • Age and gender are examples of the Surface Level of Diversity
  • Deep Level of Diversity is about differences in hard to see characteristics
  • Values, beliefs and work preferences are examples of the Deep Level of Diversity
  • Glass ceiling is a metaphor used to represent an invisible barrier that keeps a given demographic  from rising beyond a certain level in a hierarchy

    example of such a minority: women
  • Affirmative action describes policies that support members of a disadvantaged group that has previously suffered discrimination (and may continue to) in such areas as education, employment, or housing.
  • Stereotype Content Model (Fiske et al, 2002):

    two fundamental dimensions that people use to judge and evaluate others
    - warmth
    - competence
  • Personality is based on relatively stable individual traits, which are highly visible in weak situations
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