Read the summary and the most important questions on Effective Global Leadership: The Role of Linguistic Analysis of Intercultural Communication Situations

• 1 Introduction

• What is a culture oriented or cultural approach?

  Intercultural communication problems are primarily explained psychologically rather than linguistically.

• What danger does such a focus on culture-oriented explanations of interaction bear?

  Participants rashly jump to conclusions about another participant's cultural value orientations without taking into consideration the impact of his or her conventions of communication.

• What are the two primary goals of this chapter?

  1. to challenge global leaders to develop their roles as cultural mediators
  2. to provide direction for future research in intercultural communication and leadership
     

• 2 Intercultural communication: a communication problem?

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• What is an individual's culture?

  The collection of shared, deep-level norms and values about the way things should be. When individuals interact, they speak and behave on the basis of those norms and values; when individuals from different cultures interact, they speak and behave on the basis of norms and values that often differ.

• Why can these differences damage relationships?

  One person interprets another's words or behaviour in a way in which it was not intended, and neither person recognizes that the misinterpretation has occurred.

• What do participants tend to blame in these moments of misinterpretation with or among foreigners?

  They tend to blame culture-specific (foreign) value systems or individual preferences and characteristics, rather than different conventions of communication.

• What should be done to avoid misattributions of the reasons for culturally generated problems of interaction, reduce the stress, and enhance understanding?

  Global leaders must perform a linguistic analysis of their communications and interactions.

• 3 A linguistic framework for analysis of intercultural communication

• What is conversational interpretation cued by?

  Empirically detectable signs, contextualisation cues. The recognition of what these signs are, how they relate to grammatical signs, how they draw on socio-cultural knowledge and how they affect understanding is essential for creating and sustaining conversational involvement and therefore to communication as such.

• What does communication build on?

  The culture-specific interpretation of speech acts, social meanings, conventions of discourse, choices of topic, directness, register, and paraverbal and nonverbal factors.

• How can global leaders use this framework?

  They can look for communication differences in how coparticipants express their speech acts and social meanings by estimating adequate conventions of discourse, choices of convenient topics, situationally shaped registers or degrees of directness, and paraverbal and nonverbal factors.