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Summary - Essentials of Organizational Behavior An Evidence-Based Approach
1 What is organisational behaviour?
Define the definition of Organisational BehaviourOrganisational Behaviour is defined as the study of individuals and their behaviours at work.
Describe the Hawthorne EffectPositive responses in attitudes and performance when researchers pay attention to a particular group of workers.
1.1 Evidence-based management
What is Evidence Based Management?EBM means making decisions about the management of employees, teams or organisations through the conscientious, explicit and judicious use of four sources of information:
1. The best available scientific evidence
2. The best available organisational evidence
3. The best available experimental evidence
4. Organisational values and stakeholders' concerns
1.2 What is critical thinking?
Definition critical thinking"Critical thinking calls for a persistent effort to examine any belief or supposed form of knowledge in the light of evidence that supports it and the further conclusions to which it tends.”
Explain critical thinking skills a leader needsRationality;
- Rely on reason rather than emotion
- Require evidence, ignore no known evidence etc.
- Finding the best explanation
- Weigh the influences of motives and bias
- Recognise our own assumptions, prejudices, biases, or point of view
- Recognise emotional impulses, selfish motives, nefarious purposes or other modes of self-deception
- Evaluate all reasonable inferences
- Consider a variety of possible viewpoints or perspectives
- remain open to alternative interpretations
- Accept a new explanation, model, or paradigm because it explains the evidence better, is simpler, or has fewer inconsistencies or covers more data
- Accept new priorities in response to a reevaluation of the evidence or reassessment of our real interests.
- Are precise, meticulous, comprehensive and exhaustive.
- Resist manipulation and irrational appeals.
- Avoid snap justments.
- Recognise the relevance and or merit of alternative assumptions and perspectives.
- Recognise the extent and weight of evidence.
1.4 Outcome variables in organisastional behaviour
What are the 5 outcome variables in organisational behaviour?1. Performance
- Job performance (productivity)
- Organisational citizenship behaviour
- Job satisfaction
- Organisational commitment
- Turnover intentions
Definition Organisational citizenship behaviour (OCB)The worker's willingness to go above and beyond the expectations of a person's job description. aka extra-role performance.
1.4.2 Work-related attitutes
Definition Organisational commitmentOrganisational commitment is the employees' relationship with the organisation he or she works for.
1.4.3 Employee well-being
What does Employee Well-Being research entail?Some studies have examined outcomes such as emotional exhaustion, psychosomatic health complaints, and physical health symptoms.
What does motivation include?Classic views on motivation describe both extrinsic and intrinsic motivation as being equally important.
Extrinsic motivation; is based on the rewards from the organisation's compensation system such as pay and bonuses.
Intrinsic motivation; is related to the value of the work itself.
1.4.5 Employee withdrawal
What does employee withdrawal include?Employee withdrawal discusses the employee quitting the organisation or being absent from work. key terms are turnover intentions (reasons why employees leave), turnover and absenteeism.
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(2) Feeling out of control and pessimism also lead to indecisiveness.
(3) Low self-esteem predicts indecisiveness, as well as attributing events to external causes and irrational beliefs