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Summary: Exam 1
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1 Exam 1
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Primary Activity 1: Inbound Logistics
Receiving, storing, and disseminating inputs into outputs -
Primary Activity 2: Operations/Manufacturing
Transforming inputs into final products -
Primary Activity 3: Outbound Logistics
Collecting, storing, and physically distributing final products -
Primary Activity 5: Customer Service
Assisting the customers' use of products and thus monitoring and enhancing the products value -
Support Activity 1: Procarement
The process of finding vendors, setting up contractual agreements and negotiating prices -
Support Activity 2: Technology
Research and development, includes activities within the firm for developing new techniques, methods, and procedures -
Support Activity 3: Human Resources
Recruiting, compensation, and evaluation of full and part-time employees -
Support Activity 4: Firm Infrastructure
Includes management, legal, accounting, finance and government affairs -
BPMN- The Business Process Model and Notation Standard
Global standard of documenting each business process and activity -
LAN-Local Area Network
A network that can connect devices located in one geographical location within the business school or home that operates the LAN
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