Read the summary and the most important questions on Informatie Management

• 2 week

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• Needle’s Business in Context Model

  
  §Activity Level - operations, plus support functions
  
  §Structural Level - strategyand management
  
  §Organizational Level: - ownership, size, culture, goals
  
  §Environmental Level: - economyand society

• Factors in the business environment include:

  §The economy
  §The state andpolitics
  §The labour market
  §Social andcultural Factors
  §Technology

• The organisation has defined relationship with the environment:

  §Trading partners: Buy-Side (suppliers)
  §Trading partners: Sell-Side (business andretailconsumer)
  §Outsourced facility providers
  §Governmentalorganizations Organisationsnowoperate in the context of a globalisedworld.

• 3 week

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• The information need of a Hotelmanager

  
  Operation
  -Overall Quality level: Complaints, incidents
  -Marketing: How manyguests (occupancy), where do theycomefrom, howdidtheybook?
  
  
  Support functions
  -Finance: Occupancy, sales data restaurant
  -Sales: sales data restaurant (F&B), rooms
  -Logistics: delivery times (F&B)
  
  
  Management
  -Employees: schedule, absence, performance
  
  
  Environmental
  -Environmental: Activities in the city
  -Environmental: Competitors: promotions/prices

• 4 week

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• Computers and information Technology 2 options:

  Centralized
  – Standardisation / Lowercosts
  – Bureaucratic / Slower
  – More involved with company
  
  Decentralized
  – More flexible / Highercosts
  – Short communicationlines / Faster
  – More involved with department

• Analyzing two components:

  -Information Pull: users needanddemandtoknow more
  -Technology Push: technology advances with more power, speed, scope andways of operating.
  
  
  -Examples: dashboards, mobile payment, chip your pet

• IT – Computing model – Client-server system

  This is a distributed model of computing – the system is wholly (or partly) located on the server andit is accessibleby users throughtheirclient computers, typically a PC.
  
  Web services:
  -Service provider: the application (IS), available on a web server
  -Service requester: the client (user)
  -Service registry: electronic index of available services
  
  Cloud computing
  One way of consuming computer services is to make use of the (or a) cloud – a third party provider of IT facilities.
  The suggestion is that computing is a utilitythatshouldsimplybebought – the users neednotknowhow IT services are provided or wherethey are located – theycanjust make use of the cloud IT.

• The future of information technologie

  
  -Communication likeit´s next door
  -Guidance system on the floor
  -Information/phone cards
  -`Newspaper`: Foldable information panel
  -Glass panels with information
  -Easy copying&pastingfromandto different panels
  -House system

• Enterprise Resource Planning (ERP) as a solution?

  1- Examine business process
  
  2- Make a program of Requirements
  
  
  Investigatesuppliers of IS:
  3- Analyse suppliers
  4- Make a Business case
  5- Demonstrationtoseehowitworks
  6- Yes or No
  7- Negiotateabout a contract...

• 5 week

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• Electronic Data Interchange (EDI)

  an automated trading process used by business