Summary Introduction to Management

ISBN-10 1118324021 ISBN-13 9781118324028
234 Flashcards & Notes
8 Students
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This is the summary of the book "Introduction to Management". The author(s) of the book is/are John R Schermerhorn, Jr. The ISBN of the book is 9781118324028 or 1118324021. This summary is written by students who study efficient with the Study Tool of Study Smart With Chris.

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Summary - Introduction to Management

  • 1.1 Working today

  • Talent:

    Intelectual capital: is the shared knowledge of a workforce.

    = competency * commitment.

    commitment = willingness to work hard.

    competency = talents and capabilities

    Knowledge worker: critical thinker

  • What group of workers does Shamrock oganization works with

    full time and long-term

  • What happens in a free-agent economy?

    people often change jobs

  • What are open systems?

    Organizational ernvironment, to transform resource inputs into product output.s


  • wat is het doel van een organisatie?

    • goederen en diensten te leveren
    • waarde toevoegen in de samenleving
    • In behoefte voorzien


  • Technology: Tech IQ



    Workforce Diversity: differences between workers


    organization = collection of people working toghetter to achieve a common goal/purpose.

    • menselijke samenwerking
    • Doelgericht
    • Gericht op continuïteit




  • What is a manager?

    Person who supports activates and is responsible for the work of others

  • Levels of managers?

    Board of directors

    top managers

    Middle managers:

    Team leaders

  • Function of linemanager?

    Responsible for the direct contribution to the organization's outputs

  • Staff managers: technical expertise to advise and support linemanagers

    Functional manager is responsible for 1 area such as: Finance, marketing.

    General manager: responisble for several functional areas.


    Administrator is manager of a non-profit organization


  • Organisatie is succesvol wanneer:

    Er waarde toevoeging plaats vindt


    Wanneer vindt waarde toevoeging plaats:

    • Behalen van winst
    • Voegen welvaart in de samenleving toe


  • What does a corporate government do?

    holds top managers accountable for organizational performance

  • 1.1.1 talent

  • Talent:Intellectual capital = collective brainpower/shared knowledge of a workforce
  • 1.1.2 technology

  • Tech IQ = ability to use technology and stay informed on the latest technology
  • 1.1.3 globalization

  • What is globaliztion?
    Worldwide interdependence or resource flows, product markets, and business competition
  • 1.1.4 ethics

  • Ethics: what is good and wrong
  • 1.1.5 diversity

  • Workforce diversity: differences among workers; age ethnicity, regligion etc.
  • 1.1.6 careers

  • Shamrock organization: core group of Full-time workers supported by part-time workers
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Latest added flashcards

What is the chain of command?
LInks all the succesively higher levels of authority
What is empowerment:
Letting others make decisions and exercise discretion in their work.
What is corporate governance?
A board of directors controls the performance of top management.
What are the 5 forces of the industry structure (Porter's model)?
  1. Industry compitition
  2. New entrants
  3. Substitute products and services
  4. bargaining power of suppliers -influance the price
  5. bargaining power of customers
What is a operational plan?
Identifies short-term activities to implement strategic plans
What are the 5 Steps of the planning process?
  1. Define your objectives
  2. Determine where you stand vis-a-vis objectives  - evaluate current accomplishments to the desired results
  3. Develop premises regarding future conditions   -anticipate future events, make scenario's for what may happen.
  4. Analyze alternatives and make a plan
  5. Implement the plan and evaluate results
What are the 3 p's in a organizational performance?
What are the steps of the wheel of innovatons Gerry Hamel (5) steps?
  1. imagining                thinking about new possibilities
  2. designing                 prototypes
  3. experimenting        
  4. assesing                   identifying costs/benefits etc.
  5. scaling                     implementing and commercializing
What types of innovation are there(4)?
  • product innovation
  • Process innovation
  • Business model innovation
  • Social business innovation
What is TQM?
continuous improvement, product quality and customer needs