Summary Introduction to Management

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ISBN-10 1118324021 ISBN-13 9781118324028
234 Flashcards & Notes
8 Students
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This is the summary of the book "Introduction to Management". The author(s) of the book is/are John R Schermerhorn, Jr. The ISBN of the book is 9781118324028 or 1118324021. This summary is written by students who study efficient with the Study Tool of Study Smart With Chris.

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Summary - Introduction to Management

  • 1.1 Working today

  • Talent:

    Intelectual capital: is the shared knowledge of a workforce.

    = competency * commitment.

    commitment = willingness to work hard.

    competency = talents and capabilities

    Knowledge worker: critical thinker

  • What group of workers does Shamrock oganization works with

    full time and long-term

  • What happens in a free-agent economy?

    people often change jobs

  • What are open systems?

    Organizational ernvironment, to transform resource inputs into product output.s

     

  • wat is het doel van een organisatie?

    • goederen en diensten te leveren
    • waarde toevoegen in de samenleving
    • In behoefte voorzien

     

  • Technology: Tech IQ

    Globalization

    ethics

    Workforce Diversity: differences between workers

     

    organization = collection of people working toghetter to achieve a common goal/purpose.

    • menselijke samenwerking
    • Doelgericht
    • Gericht op continuïteit

     

     

     

  • What is a manager?

    Person who supports activates and is responsible for the work of others

  • Levels of managers?

    Board of directors

    top managers

    Middle managers:

    Team leaders

  • Function of linemanager?

    Responsible for the direct contribution to the organization's outputs

  • Staff managers: technical expertise to advise and support linemanagers

    Functional manager is responsible for 1 area such as: Finance, marketing.

    General manager: responisble for several functional areas.

     

    Administrator is manager of a non-profit organization

     

  • Organisatie is succesvol wanneer:

    Er waarde toevoeging plaats vindt

     

    Wanneer vindt waarde toevoeging plaats:

    • Behalen van winst
    • Voegen welvaart in de samenleving toe

     

  • What does a corporate government do?

    holds top managers accountable for organizational performance

  • 1.1.1 talent

  • Talent:Intellectual capital = collective brainpower/shared knowledge of a workforce
  • 1.1.2 technology

  • Tech IQ = ability to use technology and stay informed on the latest technology
  • 1.1.3 globalization

  • What is globaliztion?
    Worldwide interdependence or resource flows, product markets, and business competition
  • 1.1.4 ethics

  • Ethics: what is good and wrong
  • 1.1.5 diversity

  • Workforce diversity: differences among workers; age ethnicity, regligion etc.
  • 1.1.6 careers

  • Shamrock organization: core group of Full-time workers supported by part-time workers
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Latest added flashcards

What is the chain of command?
LInks all the succesively higher levels of authority
What is empowerment:
Letting others make decisions and exercise discretion in their work.
What is corporate governance?
A board of directors controls the performance of top management.
What are the 5 forces of the industry structure (Porter's model)?
  1. Industry compitition
  2. New entrants
  3. Substitute products and services
  4. bargaining power of suppliers -influance the price
  5. bargaining power of customers
What is a operational plan?
Identifies short-term activities to implement strategic plans
What are the 5 Steps of the planning process?
  1. Define your objectives
  2. Determine where you stand vis-a-vis objectives  - evaluate current accomplishments to the desired results
  3. Develop premises regarding future conditions   -anticipate future events, make scenario's for what may happen.
  4. Analyze alternatives and make a plan
  5. Implement the plan and evaluate results
What are the 3 p's in a organizational performance?
Profit
People
Planet
What are the steps of the wheel of innovatons Gerry Hamel (5) steps?
  1. imagining                thinking about new possibilities
  2. designing                 prototypes
  3. experimenting        
  4. assesing                   identifying costs/benefits etc.
  5. scaling                     implementing and commercializing
What types of innovation are there(4)?
  • product innovation
  • Process innovation
  • Business model innovation
  • Social business innovation
What is TQM?
continuous improvement, product quality and customer needs