Summary Managing information systems : strategy and organisation

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ISBN-10 0273716816 ISBN-13 9780273716815
113 Flashcards & Notes
10 Students
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This is the summary of the book "Managing information systems : strategy and organisation". The author(s) of the book is/are David Boddy, Albert Boonstra, Graham Kennedy. The ISBN of the book is 9780273716815 or 0273716816. This summary is written by students who study efficient with the Study Tool of Study Smart With Chris.

Summary - Managing information systems : strategy and organisation

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  • Which are porter's 5 forces (of the 5 forces model)
    • Substitute products/services
    • threat of new entrants
    • bargaining power suppliers
    • bargaining power customers
    • competitive/internal rivalry
  • What are 3 strategic focusses according to Treacy&Wiersema?
    • operational excellence
    • product leadership
    • customer intimacy
  • what is a business aligning approach?
    How can IS(strategy) support business strategy? We take our B.S. as starting point and fit your IS to that. Most common way
  • What is a business impact approach?
    How can IS(strategy) shape business strategy? Look at IT developments, what kind of IS? Adjust your B.S. to that. 
  • What are the 6 steps in IS strategy process?
    • determine approach
    • determine scope
    • determine objectives
    • internal & external analysis
    • strategic definition
    • strategic implementation
  • how do you analyze your current IS strategy?
    • what is your current strategy?
    • check information resources and flows
    • check expertise of employees
    • check technological infrastructure. 
  • What are protocols?
    defines how data needs to be split up in pieces and how to be transported
  • What is application software?
    software you actually use
  • What is system software?
    basic software so that your pc functions
  • What are the three different types that fall under application software?
    • enterprise systems (provide support)
    • departmental applications ( support specialist applications)
    • personal productivity and group working (support individuals)
  • what are measurements of network performance?
    • transmission speed
    • latency
    • reliability
    • availability
    • security
  • what are 3 developments in networkin?
    • increasing capacity
    • increasing interconectedness
    • increasing mobility
  • what are 3 developments in software?
    • multimedia
    • integration of functions
    • mobile (apps)
  • What are three IS classifications?
    • formality
    • reach
    • purpose
  • What can you measure with IS classification 'purpose'?
    • operational (process routine standard actions)
    • monitoring (check performance)
    • decision support 
    • communication
  • What are advantages of ERP ?
    • integration
    • standardization
    • information availability
    • best practises
    • decision information
    • synchrocity across departments
  • What are disadvantages of ERP?
    • low succesrate
    • high costs
    • organizational change requirements
  • What four are part of CRM?
    • aquisition (acquire customers)
    • rentention (keep customers)
    • extention (increase loyalty)
    • selection (determine most profitable customers)
  • What are 3 types of modelling?
    • information flow modelling
    • process modelling
    • data modelling
  • What are negative points of separate data files? (5)
    • data redudancy (duplicate data)
    • data inconsistency (same attribute diff values)
    • program data dependence
    • lack of flexibility
    • poor security
  • What are pro's of SCM? (5)
    • increased efficiency
    • reduced complexity
    • improved data integration
    • reduced cost
    • innovation
  • What are characteristics of organizational structure (5)?
    • division of labour
    • line vs. staff positions
    • span of control 
    • coordination & control
    • central vs. decentral
  • What are the three types of decision making structures by Malone?
    • Cowboys (independent, decentralized)
    • Commanders (centralized)
    • Cyber-cowboys (connected, decentralized)
  • What are cowboys? (Malone)
    independent, decentralized. low communication needs, decisions based on local info
  • what are commanders? (Malone)
    centralized, high communication needs, decisions based on diverse resources
  • What are cyber-cowboys? (malone)
    connected, decentralized, highest communication needs, autonomous decisions, based on vast amounts of remote information
  • What is cloud computing?
    applications delivered as a service over the internet and the hardware and systems software in the data centers that provide those services
  • What are pro's of cloud computing?
    • no startup costs
    • more scalability
    • decrease total cost of ownership
    • supports viritual organization
  • What are con's of cloud computing?
    • uncertain availability & performance
    • uncertain business continuity
    • uncertain data confidentially
    • uncertain privacy
  • What are four cultural types?
    • open systems (external environment)
    • rational-goal (rational, efficiency seeking)
    • internal process (internal focus)
    • human relations (informal interpersonal relations)
  • What are 2 positive implications of business analytics?
    • enhanced insights
    • improved quality information
  • What are the four conditions of the UTAUT?
    • performance expectancy
    • effort expectancy
    • social influence
    • facilitating conditions 
  • What three things should you do for system implementation?
    • stress utility
    • user characteristics
    • voluntariness
  • What is the productivity paradox?

    apparent contradiction between the remarkable advances in computer power and the relatively slow growth of productivity at the level of the whole economy, individual firms and many specific applications.


  • What are likely causes of the productivity paradox? (6)
    • information overload
    • formalization of communcation
    • high IT costs
    • mis-management
    • IT needs more IT
    • humans
  • What are three advantages of working from home?
    • increases productivity
    • better work/life balance
    • less stress
  • What are advantages of viritual teams? (5)
    • Better performance
    • knowledge resource
    • costs advantages
    • diverse skills and resources
    • culturally diverse
  • What are disadvantages of viritual teams? (4)
    • cultural differences
    • language differences
    • difficulty establishing common ground
    • good teamwork more difficult to achieve
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Welke 4 cultuurtypen zijn er?
1)Open systemen (extern, flexibiliteit): in een open systemen cultuur richten mensen zich op de externe omgeving, ze zien het als een vitale bron van ideeën, energie en middelen. Belangrijkste motiverende factoren zijn: groei stimulatie, creativiteit en verscheidenheid. Voorbeelden van start-ups en business ontwikkeling units.
2)Rationale doelen (extern, controle): In deze cultuur zien leden de eenheid als een rationele, efficiëntie, op zoek naar operatie. Zij bepalen de effectiviteit in termen van productie of economische doelen om vertrouwd en stabiele externe behoeften te voorzien. Motiverende factoren: competitie en streefcijfers. Voorbeelden zijn grote productie of serviceactiviteiten in gevestigde organisaties.
3)Interne processen (intern, controle): leden besteden weinig aandacht aan de buitenwereld en focussen zich in plaats daarvan over interne kwesties. Hun doel is om de unit efficiënt, stabiel en gecontroleerd te maken. Belangrijkste motiverende factoren zijn veiligheid, stabiliteit en orde. Voorbeelden hiervan zijn hulpprogramma's en overheidsinstanties en interne administratieve afdelingen.
4)Human relations (intern, flexibiliteit): Mensen benadrukken de waarde van informeel, interpersoonlijke relaties in plaats van formele structuren. Ze plaatsen hoge waarde op het behoud van de organisatie en het welzijn van haar leden en definiëren van doeltreffendheid op het gebied van de ontwikkeling van mensen en hun inzet. Motiverende factoren zijn vaak gehechtheid, samenhang en lidmaatschap. Voorbeelden zijn professionele dienstverlenende bedrijven en sommige interne ondersteunende functies.
Which 3 types op IS focusses are there?
Process ( Operational excellence)
Product ( Product Leadership)
Customer ( Customer Intimacy)
How does data become knowledge (steps)

Data, data transformation, information, knowledge

What is an Information Sytems

A set of people, procedures and resources that collects data which it transforms and disseminates

What are disadvantages of viritual teams? (4)
  • cultural differences
  • language differences
  • difficulty establishing common ground
  • good teamwork more difficult to achieve
What are advantages of viritual teams? (5)
  • Better performance
  • knowledge resource
  • costs advantages
  • diverse skills and resources
  • culturally diverse
What are three advantages of working from home?
  • increases productivity
  • better work/life balance
  • less stress
What are likely causes of the productivity paradox? (6)
  • information overload
  • formalization of communcation
  • high IT costs
  • mis-management
  • IT needs more IT
  • humans
What is the productivity paradox?

apparent contradiction between the remarkable advances in computer power and the relatively slow growth of productivity at the level of the whole economy, individual firms and many specific applications.


What three things should you do for system implementation?
  • stress utility
  • user characteristics
  • voluntariness