Summary Slack: Operations Management with MyOMLab pack

ISBN-10 0273776290 ISBN-13 9780273776291
475 Flashcards & Notes
24 Students
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This is the summary of the book "Slack: Operations Management with MyOMLab pack". The author(s) of the book is/are Nigel Slack, Alistair Brandon Jones, Robert Johnston. The ISBN of the book is 9780273776291 or 0273776290. This summary is written by students who study efficient with the Study Tool of Study Smart With Chris.

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Summary - Slack: Operations Management with MyOMLab pack

  • 1 Operations Management

  • n
  • 1.2 What is operation management

  • What is operations management?

    Operations management is the activity of managing the resources that create and deliver services and products. 

  • The operations function is the part of the organization that is responsible for this activity. Every organization has an operations function because every organization creates some type of services and/or products.  
  • What are the three core functions of an organization?
    1) the marketing function
    2) the product/service development function
    3) the operations function
  • What are the four support functions of an organization?
    1) Information system function
    2) Human resource function
    3) Accounting and finance function
    4) Technical function
  • 1.3 Operations management is important

  • Operations management uses ‘resources to ?
    appropriately create outputs that fulfil defined market requirements’ 
  • Smaller organizations problems:

    Informal structure
    individual's roles overlap
  • Why is operations management important

    1. Operations management is increasingly important because today’s business environment requires new thinking from operations management. 
  • 1.4 the input-transformation-output process

  • Operations are

    processes that take in a set of input resources which are used to transform something, or are transformed themselves, into outputs of services and products.  

  • All operations create and deliver services and products by changing inputs into outputs using an 
    ‘input–transformation–output’ process
  • Inputs into a process are usually a mix of? 
    1) materials
    2) information
    3) customers
  • What are transforming resources? 

    These are the resources which act upon the transformed resources. 
  • Which two transforming processes are the building blocks of all operations?
    1) facilities
    2) staff
  • 1.5 The process hierarchy

  • What is process hierarchy?

    the idea that a network of resources form processes, networks of processes form operations, and networks of operations form supply networks. 
  • 1.6 Operations processe have different characteristics

    • the part of the organization which creates and delivers services and products for the organization’s external customers is called?
    operations as a function

    • the management of the processes within any of the organization’s functions is called? 
    operations as an activity
  • Name the four v's 
    1) volume
    2) variety
    3) variation
    4) visibility
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Latest added flashcards

What is Inventory?
Inventory is a term that describes the accumulations of materials, customers or information.
What is the dilemma of Inventory?
On the One hand, items can get obsolete or lost and Inventory is costly. On the other hand, 
it provides some security in an uncertain environment.  
what is the differnce between market requirements and operations resources?
Market requirements is about the operations satisfying markets (how can we make the customer happy). operations resources is based on a resource-based view (RBV) of the firm divided into structual and infastructual decisions (supply network design)
A quick and simple method of identifying whether there is evidence of a connection between two sets of data is called?
A scatter diagram
What are particularly effective methods of helping to search for the root causes of problems. They do this by asking what, when, where, how and why questions, but also add some possible ‘answers’ in an explicit way.
cause-effect diagrams
As if to emphasize the shared elements of the various approaches to operations improvement, some organizations are blending two or more approaches to form hybrids that try and combine their best characteristics. The best known is?
lean sigma
What is Six Sigma right now?
A broad improvement concept rather than a simple examination of process variation
‘A disciplined methodology of defining, measuring, analysing, improving, and controlling the quality in every one of the company’s products, processes, and transactions – with the ultimate goal of virtually eliminating all defects.’ .....Should be seen as a broad improvement concept rather than a simple examination of process variation, even though this is still an important part of process control, learning and improvement.
Six Sigma
What is the Business process re-engineering? BPR
All work should be  examined for whether it adds value for the customer and if not processes should be reddesigned to eliminate it. Micheal Hammer
What is a sychronized flow
Items in a process flow smoothly and with an even velocity from start to finish