Read the summary and the most important questions on Slack: Operations Management with MyOMLab pack | 9780273776291 | Nigel Slack, Alistair Brandon-Jones, Robert Johnston.

• 1 Operations Management

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• 1.2 What is operation management

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• What are the four support functions of an organization?

  1) Information system function
  2) Human resource function
  3) Accounting and finance function
  4) Technical function

• 1.3 Operations management is important

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• Operations management uses ‘resources to ?

  Appropriately create outputs that fulfil defined market requirements’

• 1.4 the input-transformation-output process

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• What are transforming resources?

  These are the resources which act upon the transformed resources.

• All operations create and deliver services and products by changing inputs into outputs using an

  ‘input–transformation–output’ process

• Which two transforming processes are the building blocks of all operations?

  1) facilities
  2) staff

• 1.5 The process hierarchy

• What is process hierarchy?

  
  
  
  
  the idea that a network of resources form processes, networks of processes form operations, and networks of operations form supply networks. 

• 1.6 Operations processe have different characteristics

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• The part of the organization which creates and delivers services and products for the organization’s external customers is called?

  Operations as a function

• The management of the processes within any of the organization’s functions is called? 

  Operations as an activity

• 1.7 What do operations managers do?

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• What do operation managers do?

  1) directing
  2) designing
  3) delivery
  4) developing

• 2 Operations performance

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• 2.2 Operations performance is vital for any organisation

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• Ensuring that the over- all productivity of accumulated human and physical capital resulting from development actions more than compensates for the direct or indirect loss or degradation of the environ- ment is the?

  the environment bottom line