Samenvatting Class notes - Human Resource Management

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- Human Resource Management
- -
- 2020 - 2021
- Erasmus Universiteit Rotterdam (Erasmus Universiteit Rotterdam, Rotterdam)
- International Business Administration
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Samenvatting - Class notes - Human Resource Management

  • 1579302000 Managing Human Resources

  • What is human resource management?
    The policies, practices and systems that influence employees' behaviour, attitudes and performance
  • What are the most prominent HRM practices?
    1. Work analysis and job design
    2. HR planning
    3. Recruiting
    4. Employee selection
    5. Training and development 
    6. Performance management
    7. Compensation
    8. Employee relations
  • What is human capital?
    The organisation's employees
  • What is a high-performance work system?
    An organisation in which technology, organisational structure, people, and processes work together seamlessly to create an advantage in the competitive environment
  • What are the 3 product lines of HR?
    1. Administrative services and transactions (hiring employees or answering benefit questions)
    2. Business partners services (developing HR systems for attraction and development of people) 
    3. Strategic partner (understand existing and needed human resources that lead to competitive advantage)
  • What is a job analysis?
    The process of gettin detailed info about jobs
  • What is job design?
    The process of defining the way work will be performed and the tasks that will be required in a given job
  • What are the top 5 qualities that employers are searching for?
    1. Verbal communication skills
    2. Teamwork skills
    3. Decision-making and problem-solving
    4. Planning and prioritising tasks
    5. Gathering and processing info
  • What is training?
    The planned effort to facilitate the learning of job-related knowledge, skills and behaviour in employees
  • What is performance management?
    The means through which managers ensure that employees' activities and outputs are congruent with the organisation's goals
  • What is human resource planning?
    The process of identifying the numbers and types of employees the organisation will require to meet its objectives
  • What is evidence-based HR?
    The collection and use of data to demonstrate that HR practices have a positive influence on company profit and key stakeholders
  • What are the 9 HR success competencies?
    1. Technical - HR expertise
    2. Interpersonal - Relationship management, communication, global and cultural effectiveness
    3. Business - consultation, critical evaluation and business acumen
    4. Leadership - leadership and navigation and ethical practice
  • What are the 5 basic employee rights?
    1. Right of free consent 
    2. Right of privacy
    3. Right of freedom of conscience   
    4. Right of freedom of speech
    5. Right of due process
  • What is right of free consent?
    The right to be treated only as they willingly and knowingly agree to it
  • What is the right of freedom of conscience?
    The right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms
  • What is right to due process?
    People have the right to a fair hearing if they believe their rights are being violated
  • What are the 4 principles of ethical behaviour?
    1. Mutual benefits in their relationships
    2. Employees assume responsibility for company's actions
    3. Sense of purpose/vision that employees value and use in their day-to-day work
    4. Emphasis on fairness
  • What are the 3 ethical standards for HR?
    1. Practices should result in the greatest good for the largest number of people
    2. The practices should respect basic human rights
    3. Managers must treat employees and customers fairly and equitably
  • What are the steps in the employee lifecycle?
    1. Work design and workforce planning
    2. Recruitment and selection
    3. Training and development
    4. Performance management
    5. Rewarding and recognising 
    6. Turnover and retention
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