Try our study magic for free
Summary: Itil Intermediate Qualification: Service Offerings And Agreements | Learning Tree
- This + 400k other summaries
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
a PDF, study it super fast
- No sign up, email or credit card needed!
- AI makes unlimited flashcards
- Get unlimited quizzes and tests
- Ask AI anything
- No sign up, email or credit card needed!
- Have and keep perfect overview
- Make flashcards, notes and mind maps
- Review, test and score!
Read the summary and the most important questions on ITIL Intermediate Qualification: Service Offerings and Agreements | The Learning Tree
-
1 Service Lifecycle Overview
This is a preview. There are 1 more flashcards available for chapter 1
Show more cards here -
1.4 Utility, warranty, resources and capabilities
This is a preview. There are 10 more flashcards available for chapter 1.4
Show more cards here -
Two types of assets?
- Resources, direct inputs for production (Fin. capital, infrastructure, applications, information, people)
- Capabilities, ability to use resources to produce value (Management, organization, processes, knowledge, skills)
-
2 Introduction to Service Off and Agreements
This is a preview. There are 2 more flashcards available for chapter 2
Show more cards here -
2.1 SOA Processes in Service Strategy
This is a preview. There are 1 more flashcards available for chapter 2.1
Show more cards here -
What are the 4 processes of Serv Off and Agreements in SS?
1. Service portfolio management
2. Financial management for IT services
3. Demand management
4. Business relationship management
-
2.1.7 SOA Processes and Service Value
This is a preview. There are 1 more flashcards available for chapter 2.1.7
Show more cards here -
How is service value created?
When services have the right balance of both warranty and utility.
-
2.3 SOA Processes in Service Design
-
What processes from service design are involved with SOA?
1. Service level management
2. Service catalog management
3. Supplier management
-
4 Service Portfolio Management
This is a preview. There are 2 more flashcards available for chapter 4
Show more cards here -
What is the Service portfolio Management about?
To ensure that the service provider has the right mix of services to balance the investments in IT with the ability to meet business outcomes.
-
Service portfolio process?
Series of activities that ensure the portfolio is up-to-date and that its contents are matched to the business needs.
-
4.3.1 Service Pipeline
This is a preview. There are 2 more flashcards available for chapter 4.3.1
Show more cards here -
What is in the services pipeline?
All the services that are under consideration or development but not yet available to customers
-
Under what circumstances would a service enter the pipeline?
- A customer requests a new service
- A new opportunity has been identified by the service provider's strategy
- A business opportunity has been identified by a customer that will require an IT service
- A business outcome is under-served by current services
- A new technology is available and has the potential to create new business opportunities
- Service management processes identify a better solution to the services that are currently offered
- CSI processes identify a gap in the current service portfolio
-
4.3.2.3 Service Portfolio and Service Catalog
This is a preview. There are 2 more flashcards available for chapter 4.3.2.3
Show more cards here -
Service Portfolio: Inhoud/Doel Dienstenportefeuille
Opportunity
Waardevoorstel
Ondersteunde bedrijfsresultaten
Business cases
PrioriteitenRisico's
Aanbod en pakketten (vraagbeheersing)
Vereiste investeringen
Lopende kosten en prijszetting (investeringsgedreven ) -
4.3.4 Service Portfolio Management and the CMS
This is a preview. There are 2 more flashcards available for chapter 4.3.4
Show more cards here -
What is a CMS?
Configuration management system: a set of tools and databases that stores configuration records throughout their lifecycle
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
For my 1st exam I got a C. Then, I started looking for ways to learn better and I came across Study Smart. Since then I have scored a A+, A, A- and another A. I highly recommend it to everyone who wants to hear it. I am so happy with it!!
I was struggling to finish all my first-year subjects for 3 years. Then I discovered Study Smart, which helped me to finish all of them within 3 months.
Because of StudySmart, things are going well in many ways. Before, I always had study stress and no time for anything. Now I feel calm and confident (because of the program). I used to score a B, now I usually score an A or A+.
Hey Chris, I really want to thank you very much for developing the platform, I usually got around C for my exams, now I scored an A+, an A and a A- !!
Since using Study Smart, my average has increased significantly. I even completed a statistics course with a A+ while I'm bad at statistics. I took on extra courses this year, because of Study Smart. Thanks so much!
Ever since I started studying with StudySmart I passed all my exams !!! No more re-sits!! At first, I was happy with a pass and now I only get good grades. Many thanks!
I aced all the courses I studied with Study Smart. For law, I first scored a D, and now an A! I’m 100% sure that I’ll pass all the courses I study with Study Smart.
I always thought I studied well. My grades were fine. I could never have imagined that applying these study skills would have such a huge and direct impact on my grades, my speed and the pleasure I have in learning.
For the first time, I finally feel totally confident about the way I learn. I have the perfect overview and make great progress in terms of speed and the grades I get. Thanks, Chris!
I immediately started to enjoy learning again, and my grades soared. All of a sudden, everything went better. I highly recommend Study Smart to all students..
Being able to create my materials online made the process of studying so much smoother and quicker. I no longer have to spend a huge amount of my time on creating my summaries.
At first, my notes were a mess. Now I use Study Smart to take my notes in a perfectly structured way. It helps me to save a lot of time and do other things I enjoy.
Students that study with Study Smart get better grades. The system applies all the learning methods in such a way that both well-performing students and students who struggle perform much better.
Hi Chris, I would like to thank you very much. Last year I scored C on a course, and this year I got an A+ thanks to your method! Thank you very much!
The largest effect is that my child is more enthusiastic about school! Every parent wants their children to be happy at school, Study Smart made it happen.
In high school, I failed several exams, and that has really changed now. I actually needed this tool very much back then. Since I started studying with StudySmart, I haven't had any D's. My average score is now an A and those are results I would have never had in the past
With my old method, I passed only 3 out of 8 courses. Since I started taking my notes digitally in Study Smart, I have passed all my courses on the first try. For me, StudySmart takes away the stress of wondering if I will pass or not.
Thanks to StudySmart, I passed all my exams, and with better grades than before! On top of that, I have mastered a very good study method now, which I am confident will help me earn my degree.
