Samenvatting Management and organisational behaviour

ISBN-10 0077111079 ISBN-13 9780077111076
178 Flashcards en notities
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Dit is de samenvatting van het boek "Management and organisational behaviour". De auteur(s) van het boek is/zijn Wendy Bloisi Curtis W Cook Phillip L Hunsaker. Het ISBN van dit boek is 9780077111076 of 0077111079. Deze samenvatting is geschreven door studenten die effectief studeren met de studietool van Study Smart With Chris.

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Samenvatting - Management and organisational behaviour

  • 1 Introduction to management and organisational behaviour

  • What is an independent variable ?
    The variable thought to affect one or more dependent variables
  • Which theory was developed (1940-1950) by Abraham Maslow? 

    Theory of motivation
  • What is the critism of scientific management?
    its to preoccupied with productivity
  • Who developed scientific management?
    Frederick Taylor
  • What are de six subsystems Fayol divided business in?

    • Purchasing
    • Production
    • Sales
    • Finance
    • Acounting
    • Administration
  • What is a moderating variable ?
    A variable believed to influence the effects of the independent variable on the dependent variable
  • What are the five social disciplines which have been major contributors to management and organisational behaviour?

    • Psychology  - focusses directly on understanding and predicting individual behaviour
    • Sociology - how individuals interactwith one another in social systems
    • Social psychology - a behavioural science hybrid that integrates phsychology and sociologyto study why indivuals behave as they do when part of a group
    • Anthropology - studies the relationship between individuals and their enviroments and how a person or a group adapts to his enviroment
    • Political science - studies the individuals and groups in governmental and public  policy-making enviroments


  • What is scientific management?
    Scientific management is an early1900s movement that evaluated the status of managers and held that scientific observation of people at work would reveal the one best way to do any task
  • Which models and theories are seen as the classical theories of management?

    Scientific Management by Taylor, Management functions by Fayol and Bureaucray Theory by Weber 
  • What is the systems theory?

    The systems theory emphasises that the whole is greater than the sum of parts, and that the parts of subsystems are related to each other and the whole

  • What did the theory of motivation do with the way of managing?
    It shifted management attention away from simply providing basic needs and towards awareness that people's growth needs could be achieved at work
  • What did Elton Mayo try to do with the Hawtorne studies?

    Hawtorne studies was done to determine the relationship between physical working conditions and worker productivity

  • What  does bureaucracy include?
    • A hierarchy  of command
    • Specialisation and division of labour by organisational function
    • an explicit system of rules and policies that standardises how things ought to be done, to ensure equitable treatment of everyone
    • Promotion and tenure based on competence, developed trough training and experience
    • Impersonal treatment of people trough consistent application of rules and decisions to prevent favouritism
  • What is a hypothesis ?
    A statement about the proposed relationship between independent and dependent variables
  • What is scientific method ?

    The use of theory to guide systematic, empirical research from which generalisations can be made to influence applications.
  • What is a dependent variable ?

    The outcome studied through research and believed to be caused or influenced by an independent variable
  • What are the five management functions Fayol described to handle the six subsystems of business?
    • Planning
    • Organising
    • Co-ordinating
    • Directing
    • Controlling
  • What is validity?
    The degree to which a research method actually measures what is supposed to measure
  • Who developed the first management priciples that focussed on administrative aspects of the managers' job?
    Henri Fayol
  • The workers of the Hawtorne studies were productive due to the changes of in a variety of physical conditions, what seemed to be the most important factor that kept the productibility high?

    What seemed to be important were social elements such as:
    - Involvement in decision-making
    - work relationships
    - group attitudes and values

  • What did Chester Barnard do in management?
    He described management as social system approach
  • What is bureaucracy?
    Max Weber's rational-legal authority structure for organising specialised functions and standardising procedure to achieve effeciency
  • What is the Hawtorne effect?
    The unintentional biasing of research outcomes due to the possibility that simply paying attention to the experimental subjects causes their behaviour to change
  • What are contingency theories?
    Theories that identify the circumstances in which a particular practice is more likely to obtain desired results
  • What is seen as reliability?
    The consistency of data obtained from a particular research method
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Laatst toegevoegde flashcards

What is a SWOT analysis?
An assesment of internal resources and competence (Strenghts and Weaknessess) in relation to conditions in an organisation external environment (Opportunities and Threaths)
How do you develop credibility ?
  • Expertise
  • Mutual trust
  • Reliability
  • Warmth and friendliness
  • dynamic appearance
  • Personal reputation
What is credibility ?
The senders degree of trustworthiness, as perceived by the receiver
How can you send a message more effectively and increase the clarity of the message?
  • Use multiple channels
  • be complete and specific
  • Claim your own message
  • Be congruent ( with actions)
  • simplify your language
What is filtering ?
The sender conveys only certain parts of the relevant information to the receiver
What is selective listening?
Receiver behaviour of blocking out information or distorting it to match preconceived notions
What are value judgements?

Value jugdements are a source of noise when a receiver evaluates the worth of a senders message before the sender  has finished transmitting it

What is semantics?
Semantics pertains the meaning and use of words. this happens especially when people from different cultures try to communicate
How is frame of reference defined
a persons mindset based on past experience and current expectations which determines what is perceived and how it is interpreted
What are barriers in communication?
  • Frames of reference
  • Selective listening
  • Value judgements
  • Semantics
  • Filtering
  • Distrust