Samenvatting Organization theory and design

ISBN-10 1844809900 ISBN-13 9781844809905
288 Flashcards en notities
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Dit is de samenvatting van het boek "Organization theory and design". De auteur(s) van het boek is/zijn Richard L Daft Jonathan Murphy Hugh Willmott. Het ISBN van dit boek is 9781844809905 of 1844809900. Deze samenvatting is geschreven door studenten die effectief studeren met de studietool van Study Smart With Chris.

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Samenvatting - Organization theory and design

  • 1 Organizations and Organization Theory

  • In a survey of top executives, coping with rapid change emerged as the most common problem facing managers and organizations. Some of these challenges are:

    - Global competition

    - Ethics and social responsibility

    - Speed of responsiveness

    - The digital workplace

    - Diversity

  • Name the 4 principles of an organization (definition of organization):

    Organizations are:

    - social entities that 

    - are goal-directed

    - are designed as deliberately structured and coordinated activity systems 

    - and are linked to the external environment.

  • Importance of organizations. Organizations exist to do the following:

    1. Bring together resources to achieve desired goals and outcomes

    2. Produce goods and services efficiently

    3. Facilitate innovation

    4. Use modern manufacturing and information technologies

    5. Adapt to and influence a changing environment

    6. Create value for owners, customers, and employees

    7. Accommodate ongoing challenges of diversity, ethics, and the motivation and coordination of employees.

  • There are two ways to look at and think about organizations and how they function. Name them:

    The open system approach and the organizational configuration framework.

  • Every system that must interact with the environment to survive is an open system.

  • What is a system?

    A set of interacting elements that acquires inputs from the environment, transforms them, and discharges outputs to the external environment.

  • Henry Mintzberg, suggest that every organization has a framework of 5 key-subsystems. Name them:

    -Technical core

    -Technical support

    -Middle management

    -Administrative support

    -Top management

  • The technical core performs the production subsystem function and actually produces the product and service outputs of the organization.

  • The technical support function helps the organization adapt to the environment.

  • The administrative support function is responsible for the smooth operation and upkeep of the organization, including its physical and human elements.

  • Organizational dimensions fall into two types: structural dimensions and contextual dimensions.

  • Name the 6 parts of structural dimensions:

    1. Formalization (aantal documenten aanwezig, job descriptions, policy manuals, etc.)

    2. Specialization (the degree to which organizational tasks are subdivided into separate jobs)

    3. Hierarchy authority (describes who reports to whom and the span of control for each manager)

    4. Centralization (refers to the hierarchical level that has authority to make a decision)

    5. Professionalism (the level of formal education and training of employees)

    6. Personnel ratios (refer to the deployment of people to various functions and departments)

  • Name the 5 parts of contextual dimensions:

    1. Size (counted in amount of employees)

    2. Organizational technology (refers to the tools, techniques and actions used to transform input to output)

    3. Environment (all elements outside the boundary of an organization, key elements include: industry, government, customers)

    4. Goals and strategy (defined as the purpose and competitive techniques that set it apart from other companies)

    5. Culture (underlying set of key values, beliefs, understandings, and norms shared by employees)

  • Efficiency refers to the amount of resources used to achieve the organization's goals. It is based on the quantity of raw materials, money, and employees necessary for producing a given level of output.

  • Effectiveness is a broader term than efficiency, meaning the degree to which an organization achieves its goals.

  • What is a stakeholder?

    Any group, within or outside of the company that has a stake in the organization's performance.

  • What is contingency?

    If one thing depends on other things.

  • Many managers are redesigning their companies into learning organization. What is meant by this?

    Promoting in communication and collaboration so that everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, improve, and increase its capability.

  • Efficient performance versus the learning organization, noem de vijf pijlers:

    - Vertical vs horizontal structure

    - Routine tasks vs empowered roles

    - Formal control systems vs shared information

    - Competitive vs collaborative strategy

    - Rigid vs adaptive culture

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Laatst toegevoegde flashcards

name the 7 techniques for implementation
1) establish a sense of urgency for change
2) establish a coalition to guide the change
3) create a vision and strategy for change
4) find an idea that fits the need
5) develop plans to overcome resistance to change
6) forcing and coercion
7) foster idea champions
What are the 5 barriers to change?
1) Excessive focus on costs
2) failure to perceive benefits
3) lack of coordination and cooperation.
4) uncertainty avoidance
5) fear of loss
What are the three stages of the change commitment process?
1) preparation
2) acceptance
3) commitment. 
What are the forces for culture change?
1) Reengineering and horizontal organizing
3) the learning organization
What identifies the unique processes associated with administrative a d technical change? 
Dual core approach
Delivering products and services faster than competitors, giving companies a competitive edge is called
Time-based competition
Name the three components for achieving new product innovation.
1) departmental specialization
2) boundary spanning
3) horizontal coordination
To incorporate structures and management processes that are appropriate to both the creation and the implementation of innovation is called the?
ambidextrous approach
1) Ideas,
2) Needs
3) Adaption
4) Implementation
5) Resources
What chafes refer to changes in the values, attitudes, expectations, beliefs, abilities and behavior of employees. 
culture changes