Samenvatting Organizational behaviour

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ISBN-10 0273719394 ISBN-13 9780273719397
550 Flashcards en notities
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Dit is de samenvatting van het boek "Organizational behaviour". De auteur(s) van het boek is/zijn Stephen P Robbins, Timothy A Judge, Tim Campbell. Het ISBN van dit boek is 9780273719397 of 0273719394. Deze samenvatting is geschreven door studenten die effectief studeren met de studietool van Study Smart With Chris.

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Samenvatting - Organizational behaviour

  • 1 What is organizational behaviour?

  • Wat is de definitie van job performance?

    Gedrag uitgeoefend door het individu dat een positieve of negatieve bijdrage heeft aan de doelen van de organisatie.

  • Wat is Organizational Behaviour?

    Het gedrag van managers en werknemers in een organisatie. Hun relatie en communicatie onder elkaar en alle skills die benodigd zijn.

  • What do Managers do?

    Planning, Organizing, Leading and Controlling

     

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  • My first flash
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  • De manager is iemand die m.b.v. meerdere taken de managing van een bedrijf op zich neemt.

  • Wat zijn de dimensies van job performance?

    1. task performance
    2. contextual performance
    3. counterproductive performance
  • Wat is contextual performance?

    Bijdrage die verdergaat dan alleen je taak vervullen. Sociale en psychologische omgeving verbeteren

     

  • Wat is counterproductive performance?

    Vrijwillig gedrag dat organisatiedoelen tegenwerkt.

  • Wat is Organizational Behaviour?
    Boek: investigates the impact that individuals, groups and structure have on behaviour within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness

    College: impact that individuals, groups and structure have on organizational effectiveness
  • Wat are the 3 levels of independent variables causing certain OB?

    1.      Individual-level variables people enter organizations with certain intact characteristics that will influence their behaviour at work (biographical characteristics, ability, values, attitudes, personality and emotions). There are four other individual-level variables that have been shown affect employee behaviour: perception, individual decision making, learning and motivation.

    2.      Group-level variables the behaviour of people in groups is more than the sum total of all the individuals acting in their own way.

    3.      Organization system-level variables organizational behaviour reaches its highest level of sophistication when we add formal structure to our previous knowledge of individual an group behaviour. 

  • Wat gebeurt er als diversiteit niet goed wordt gemanaged?
    hoge turnover, misverstanden en interpersoonlijke conflicten
  • Welke trends zijn er?
    globalisatie, diversititeit, man/vrouw verdeling, veranderingen in ras en etnische compositie, Baby boomers, nadruk op kwaliteit management, organisationele veranderingen en ethiek
  • Wat is positive organizational scholarship?
    Concerns how organisations develop human strengths, foster vitality and resilience and unlock potential-> stufy what's good about organisations
  • OB gebruikt systematisch onderzoek om voorspellingen te verbeteren over het gedrag van individuelen en groepen binnen de werkomgeving. Het onderzoek van OB kan productiviteit verbeteren, afwezigheid verlagen, turnover en deviant workplace behaviour verlagen
  • There's a gap between what science knows and what business does
  • There's nothing more practical than a good theory - Kert Lewin 
  • Human behaviour is a crucial factor in organizational success
  • Waarvan is Organizational Justice een consistente predictor van?
    OCB en CWB
  • org. goal -> process -> results
  • Waaruit bestaan Management Activities?
    - Traditional (planning, control)
    - HRM
    - Networking
    - Communication
  • Wat zijn effectieve managers?
  • Wat zijn succesvolle managers?
    Ze krijgen wel promotie, ze netwerken veel
  • Wat zijn average managers?
    Ze gebruiken alle management functies ongeveer even veel, veel communicatie en traditional
  • What is Organizational Behaviour?

    field of study that investigates the impact that individuals, groups and structure have on behaviour within organizations

  • Turnover wordt belangrijker bij vergrijzing
  • What are the 3 essential management skills?
    technical skills - apply specialized knowledge
    human skills - ability to work with, understand and motivate people
    conceptual skills - mental ability to analyse complex situations
  • Organizational effectiveness, impact op gedrag:
    - prestatie
    - turnover
    - absenteeism
  • What is good about diversity?
    increase creativity and innovation
    improve decision making (different perspectives)
  • Sociale context heeft meer invloed dan individuele verschillen
  • What is the challenge for managers these days?
    stimulate creativity and tolerance for change
  • Determinants of behaviour in organizations
    - individual
    - group
    - structure (organization)
  • Name a positive and negative result of a networked organization
    pos: create and structure work roles
    neg: blurred line between work and non-work time
  • Welke 3 onafhankelijke variabelen zijn er?

    1.      Individual-level variables people enter organizations with certain intact characteristics that will influence their behaviour at work (biographical characteristics, ability, values, attitudes, personality and emotions). There are four other individual-level variables that have been shown affect employee behaviour: perception, individual decision making, learning and motivation.

    2.      Group-level variables the behaviour of people in groups is more than the sum total of all the individuals acting in their own way.

    3.      Organization system-level variables organizational behaviour reaches its highest level of sophistication when we add formal structure to our previous knowledge of individual an group behaviour. 

  • Name at least 4 challanges for managers
    responding to globalisation
    managing workforce diversity
    improving quality and productivity
    improving customer service
    improving people skills
    stimulating innovation and change
    coping with temporariness
    working in networked organization
    helping employees balance work-life conflicts
    creating a positive environment
    improving ethical behaviour
  • What are the 3 essential management skills according to Robert Katz?
    1. Technical skills: ability to apply specialized knowledge or expertise
    2. Human skills: ability to work with, understand and motivate other people
    3. Conceptual skills: mental ability to analyze and diagnose complex situations
  • Name the 4 managerial activities!
    1. Traditional management: decision making, planning & controlling
    2. Communication: exchanging routine information and processing paper work
    3. Human resource management: motivating disciplining, managing conflict, staffing and training
    4. Networking: socializing, politicking, and interacting with outsiders
  • Characteristics of successful managers
    • They are successful in terms of the speed of their promotion within their org.
    • they spend a lot of time on networking (48%) -> political skills/networking are important for promotions
  • Characteristics of effective managers
    • They are effective in terms of the quantity and quality of their performance and the satisfaction and commitment of their employees
    • They spend a lot of time on communication (44%)
  • What is evidence based management (EBM)?
    It involves basing managerial decisions on the best available scientific evidence. 
  • What are contingency variables?
    Situational factores, variables that moderate the relationship between two or more other variables. 
  • Mention the tree Interpersonal roles of managers
    Figurehead role, leadership role and liason role (contacting outsiders who provide the manager with information)
  • Mention the three Informational roles of managers
    Monitor role, Disseminator role and Spokesperson role
  • Mention the four Decisional roles of managers
    Entrepeneur role, Disturbance handlers, Resource allocators and Negotiator role
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Voorbeelden van vragen in deze samenvatting

Wat is de definitie van job performance?
53
Wat zijn de dimensies van job performance?
52
Wat is contextual performance?
51
Wat is counterproductive performance?
51
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