Read the summary and the most important questions on Organizational behaviour | 9780273719397 | Stephen P. Robbins, Timothy A. Judge, Tim Campbell.

• 1 What is organizational behaviour?

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• Why is it important for managers to have good interpersonal skills?

  It makes the workplace more pleasant, which makes it easier to hire and keep qualified people.

• Waarvan is Organizational Justice een consistente predictor van?

  OCB en CWB

• What are the 3 essential management skills?

  technical skills - apply specialized knowledge
  human skills - ability to work with, understand and motivate people
  conceptual skills - mental ability to analyse complex situations
  

• Organizational effectiveness, impact op gedrag:

  - prestatie

  - turnover

  - absenteeism

• What is the challenge for managers these days?

  stimulate creativity and tolerance for change
  

• Name a positive and negative result of a networked organization

  pos: create and structure work roles
  neg: blurred line between work and non-work time
  

• Characteristics of successful managers

  • They are successful in terms of the speed of their promotion within their org.
  • they spend a lot of time on networking (48%) -> political skills/networking are important for promotions

• Characteristics of effective managers

  • They are effective in terms of the quantity and quality of their performance and the satisfaction and commitment of their employees
  • They spend a lot of time on communication (44%)

• Mention the tree Interpersonal roles of managers

  Figurehead role, leadership role and liason role (contacting outsiders who provide the manager with information)

• Mention the four Decisional roles of managers

  Entrepeneur role, Disturbance handlers, Resource allocators and Negotiator role