Read the summary and the most important questions on Problem solving in organizations | 9780521869768 | Joan Ernst van Aken, Hans Berends, Hans van der Bij.

• 1 Solution design

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• Business problem-solving entails two complementaryaspects. Which are these and what are their roles? 

  Object knowledge: about the object.  

  Realization knowledge: knowledge of the realization of business solutions through planned change

  Process knowledge:knowledge of approaches and methods to be used

  in the analysis and design of business solutions and change plans, from problem definition to decision-making on proposed solutions and change

  plans.

• On which aspect of business problem solving does design methodology aim?

  Process knowledge

• What does theory-based in BPS within an academicprogramme specifically means ? Explain for each condition why?

  comprehensive : Problem solving should be based systematic review existing literate on the issue in question.

  Critical: Literate needs to be judged

  Creative: Use theory to adjust it to situation

• Describe the 5  elements of the regulativecycle by Van Strien

  problem definition;

  analysis and diagnosis;

  plan of action;

  intervention;

  evaluation.

• The regulative circle is the perspective of the student. What is the perspective of the company? Name and describe its phases.

  Design part: A plan for change of the problem

  Change part: Actual implementation of the design

  Learning part: Company has to learn the learn the change

• Name some business problems characteristics.

  The are the result of choices of stakeholders.

  Depends on perception of performance 

  Depends on performance indicators

  Depends on norms

  Business problems are open ended

  There are many different interest regarding the solution

  Solved within time constraints , so not always best option

  Selected from 'problem mess'' and solved trough ''change muddle''

  
  

• What kind of BPS problem should be avoided?

  perception problem

• What kind of problem is defined on the basis of unattainable norms?

  Target problem

• What kind of effort should graduate student have and which not?

  Effort commitment yes / result commitment not

• What kind of properties should a BPS furthermore have ?

  Agreement on helping solving a well defined BPS

  Student should be partner in BPS

  Solution big enough for impact but small enough to be feasable

  Goal is actual performance improvement